Custom Embroidered Photo Portrait Sweatshirt For papà,papá,pai

Shipping Policy

1 - Design (1-3 Days): Once your order is placed, our designers get to work right away! (Note: For any changes or adjustments, please reach out to us at service@pamaviva.com or via Facebook with your order number or email after placing the order to help us process it more efficiently.)

2 - Production (2-3 Days): Most products are processed within 2-3 days. Some items with special production processes, like hand-painted products, may take a bit longer.

3 - Shipping (7-10 Days or Faster): After production is complete, your item is securely packaged and shipped. Standard shipping usually takes 7-10 days, but faster shipping options are available at checkout.

4. Order Tracking: Once your order is on its way, you will receive a tracking number by email, so you can keep an eye on its progress! Track Your Order

*During busy seasons or due to unexpected weather, some shipments may experience a slight delay. We do not provide design drafts for confirmation, so we kindly ask for your understanding.

Worry-Free Purchase Available with Seel

• 0-risk on Order (60 Days Order Protection)
• Instant resolution (Instantly resolve shipment issues and easy refund)
• Worry-Free Purchase (1-click Protect Against Loss, Damage, Delay)
• Protect Our Planet (Worry-Free Purchase offsets carbon emissions from shipping for a greener planet)
• Refund Promptly (Get a full refund, no questions asked!)
• Compensation up to the full order value

For comprehensive delivery times and further details, please refer to our Shipping Policy.

Policy for Returns and Replacement

Because custom orders are individualized, they are not returnable or exchangeable. We can resend you a new order if eligible.

We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information after the order has been placed.

FREE REPLACEMENT

This applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival. If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.

Also, we will take full responsibility within 30 days from order arrival if the product(s) have been damaged or faulty due to the fault of our factory or the carrier, or significantly different from what you ordered (e.g., your customized information is printed incorrectly).

Learn more about Returns and Refunds here.